We already use ServiceNow, Jira or Ivanti. Do we have to migrate?

No. EvolveIT sits on ServiceNow, Jira, Ivanti, Entra ID, Microsoft 365, Workday and Zscaler — and writes back to them. Your ITSM stays the system of record. EvolveIT adds the conversational layer, the automation and the auto-routing on top. Endpoint data needs no connector at all: the built-in agent collects it. Connecting your service desk is what brings ticket history in, which is what lets the estate view report on desk load.

What if we have custom-built apps or workflows?

The automation library covers 27+ scenarios out of the box — password resets, VPN, Outlook storage, silent installs, access-group changes. Custom playbooks for your bespoke applications are scoped during onboarding and built with your team.

How does this work for our remote workforce or VDI environments?

The agent sits on the machine and EvolveIT lives in Teams, so the experience follows the user rather than the network — remote, in-office or hybrid, it is the same conversation. Exact operating-system and VDI coverage is confirmed against your estate during scoping.

What happens if we leave?

You get a full export and certified destruction of any retained telemetry. Nothing was migrated into EvolveIT to begin with and your ITSM remained the system of record throughout, so there is nothing to unpick and no data held hostage.

EvolveIT by SPNX — AI-Native IT Service Desk

Q: How is EvolveIT priced, and what does it save?

$20 per user, per month. For a 100-person company that is $24,000 a year, billed against actual users. What it returns is modelled in the comparison above: an in-house 24×7 desk at $64,800 a month against $16,720 on EvolveIT at the same coverage. Put your own headcount into the calculator to see the figure for your estate. The operating measure afterwards is deflection — how many issues closed in the chat and never reached the queue, reported by month and by category.

Q: Can it tell us what we are paying for and not using?

Yes. EvolveIT reports what is installed against what is actually used, by user and by office — so renewals get priced on real usage rather than seat counts. The same telemetry scores every machine on health and user experience and flags the ones trending to failure, which puts refresh decisions on evidence rather than anecdote.

Q: What is the SLA?

AI resolution is immediate — the automations run in the chat as soon as the user consents. Anything EvolveIT cannot close is escalated to your engineers with the conversation, queue and SLA tier already attached, so it lands at the right priority rather than being triaged again. Response targets and coverage hours are set in your service agreement.

Signal

Severity

Devices affected

Action

Patch non-compliant

Critical

BSOD (recurring)

Critical

EDR / AV unhealthy

Critical

BitLocker off

Critical

Aging / refresh due

Degrading

Slow boot > 2 min

Degrading

Local admin rights

Degrading

High resource usage

Degrading

Disk space low

Degrading

Battery replacement

Degrading

Offline > 48h

Degrading

FQDN

CPU

MIPS

HAL

Docking

SPC-PC0FD1234

Intel i7-1165G7 @ 2.80GHz

13412

ACPI x64

Undocked

ⓘ

About this page. Command Center is the leadership view of the estate: where employee experience stands today, what is holding it back and what would fix it, which applications are failing, how much load the service desk is carrying, and how the agentic workforce and compliance posture are performing — all current state, not a forecast.

150 endpointsData as of 31 Jul 2026

Command Center · IT Operations

ReportEstate Health, Service Desk & Value Delivered · 2,500 tickets analysed

PeriodJan – Jun 2026

Executive Summary

Where the estate stands today · 150 endpoints

Employee experienceWeighted mean of eight endpoint components, each scored 0–100 across 148 reporting systems. Weights are re-normalised so the score always reads out of 100 — set them under DEX formula.

75 / 100

Service desk loadCurrent run-rate: 2,500 tickets resolved over the six-month extract (Jan – Jun 2026), divided by 6. Measured, not annualised.

417 / mo

Agentic workforceShare of all tickets touched by an agent over the same six months — auto-heal, self-assist or one-click assisted. 42% of 2,500.

42%

Risk & complianceComposite of eight control areas — patching, encryption, AV/EDR, admin rights, configuration, logging, asset management and training — each scored on coverage across 150 endpoints.

92.5

What is driving the experience score

each component, its score and the points it is costing — ordered by impact

Startup experience

15% weight · −4.8 pts

12 devices affected

Trim startup applications and reclaim disk on the slowest devices

Application experience

14% weight · −4.8 pts

47 devices affected

Reset cached profiles and re-deploy the three worst-offending clients

OS stability (BSODs)

15% weight · −4.3 pts

6 devices affected

Driver and firmware remediation on repeat-crash devices

Hardware health

15% weight · −3.9 pts

22 devices affected

Replace ageing devices and batteries already flagged for refresh

Network quality

9% weight · −3.9 pts

19 devices affected

Wi-Fi coverage survey on weak sites; DNS and VPN profile fixes

Security posture

8% weight · −1.3 pts

9 devices affected

Enforce BitLocker and re-sync stale AV agents

OS patch status

12% weight · −1.1 pts

18 devices affected

Force the update cycle on non-compliant devices

Disk headroom

12% weight · −1 pts

9 devices affected

Scheduled cleanup on low-headroom volumes

Scores below 70 are dragging the overall score down. Each card shows the devices affected and the action that closes the gap; italicised actions need a human decision rather than an agent. Individual point figures are rounded to one decimal, so the eight may not add exactly to the total.

Where the score stands

the shortfall, what is recoverable and the ceiling that implies

Employee experience scores 75 out of 100 (Fair). The 25 points separating the estate from a perfect score are not spread evenly — three causes account for 13.9 of them: startup experience, application experience, os stability (bsods). Of that shortfall, 14 points are recoverable through work already within reach, which would take the score to 89. The remainder is not: some reflects hardware at end of life, and some sits outside IT’s control.

75Today · Fair

+148-month change

−25Points lost

+14Recoverable

89Achievable

61Nov

61 → 75 over 8 months

Corrective actions recommended

every cause, the action that closes it and the points it returns

Trim startup applications and reclaim disk on the slowest devices

Disk Reclaimer · 12 devices

+2.9

Reset cached profiles and re-deploy the three worst-offending clients

App Doctor · 47 devices

+2.6

Driver and firmware remediation on repeat-crash devices

Readiness Assessor · 6 devices

+2.1

Wi-Fi coverage survey on weak sites; DNS and VPN profile fixes

Network Resolver · 19 devices

+1.9

Replace ageing devices and batteries already flagged for refresh

Procurement · out of agent scope · 22 devices

+1.8

Enforce BitLocker and re-sync stale AV agents

Encryption Sentry · 9 devices

Force the update cycle on non-compliant devices

Patch policy · 18 devices

+0.9

Scheduled cleanup on low-headroom volumes

Storage Sweeper · 9 devices

+0.8

If all actions land+14 pts · 75 → 89

Italicised actions need a human decision — procurement or policy — rather than an agent.

The service desk is carrying 417 tickets a month. The agentic workforce actions 42% of them — 22% resolved with zero touch before anyone raises a ticket. Compliance sits at 92.5, rated low risk, with 33 critical device signals still open.

Method. Endpoint figures are collected continuously by the built-in agent across all monitored devices. Service desk figures are drawn from six months of ticket history and classified by root cause; the baseline is the run-rate measured before automation was rolled out. All figures are current state for the stated period, not forecasts.

ⓘ

About this page. Signal Studio is the full library of what your endpoints report — every signal, with the systems behind each number. Open any report from the index, narrow it by location, department, user type or device, then run Mass Heal where an agent exists or export the list where one does not.

150 endpointsData as of 31 Jul 2026

Signal library every signal collected from your endpoints

Reports

Top Priorities

live93 of 150 devices need attention

Your daily insights

Needs attention now

Signal	Severity	Devices affected
Patch non-compliant	Critical	18
BSOD (recurring)	Critical	6
EDR / AV unhealthy	Critical	5
BitLocker off	Critical	4
Aging / refresh due	Degrading	14
Slow boot > 2 min	Degrading	12
Local admin rights	Degrading	11
High resource usage	Degrading	10
Disk space low	Degrading	9
Battery replacement	Degrading	8
Offline > 48h	Degrading	3

Ranked by severity, then by number of devices affected

ⓘ

About this page. Resolution Desk is where you work on one machine at a time. Search a user or system to see its full profile — hardware, CPU, model, OS and health, exactly as collected from the device — then open Actions to run an agent on it and see what that agent last did.

150 endpointsData as of 31 Jul 2026

Find user:

Find system:

DEX 41 · At risk

FQDN	CPU	MIPS	HAL	Docking
SPC-PC0FD1234	Intel i7-1165G7 @ 2.80GHz	13412	ACPI x64	Undocked

ProcessorIntel Core i7-1165G7

Base speed2.80 GHz

Cores / threads4 / 8

Max turbo4.70 GHz

L3 cache12 MB

Current load18 %

ManufacturerDell Inc.

ModelLatitude 5430

Serial number7KJ2QP3

Asset tagSPC-AST-04211

Form factorLaptop

WarrantyValid till Aug 2026

Operating systemWindows 11 Pro

Version23H2

Build22631.4317

Architecture64-bit

Installed on12 Aug 2024

Last boot31 Jul 2026 · 08:41

System drive free space150 GB

Disk healthSMART warning

Battery capacity41% — replace

RAM16 GB · 41% used

Wi-Fi strengthWeak signal

OS up-to-date7 patches pending

AntivirusDefender · healthy

Disk encryptionBitLocker pending

Local admins on device2 accounts

Domain joinSPC.local

Agents · LAP-0417

ClearChromeCache

Clear the Google Chrome browser cache.

last run 3d ago

Adv_Disk_Cleanup

Advanced cleanup of system and user temp files.

last run 6d ago

Clear MS Teams Cache

Clear the Microsoft Teams client cache.

last run 1d ago

Clear_DNS_Cache

Flush the DNS resolver cache.

last run 2h ago

Outlook Cache

Clear the Outlook OST / data-file cache.

last run 5d ago

Disk_Cleanup

Standard Windows disk cleanup.

last run 4d ago

Restart_Notification

Prompt the user to restart the machine.

last run 12h ago

ReSyncWindowsTime

Re-sync the Windows time service.

last run 8h ago

ⓘ

About this page. Integrations is where you connect the external systems evolveIT reads from. Endpoint data needs no connector — it is collected by the built-in agent. Connecting a service desk brings ticket history in, which is what lets Command Center report on service desk load.

150 endpointsData as of 31 Jul 2026

Connected

Jira Service Management

Service desk · Ticket history · Read-only

Six months of helpdesk tickets, pulled and analysed to produce the service desk figures in Command Center.

Connected · last analysed 31 Jul

Available

ServiceNow

Service desk · Ticket history

Alternative to Jira as the source of service desk ticket history.

Not connected

Freshservice

Service desk · Ticket history

Alternative to Jira as the source of service desk ticket history.

Not connected

SMTP / Email

Alert & report delivery

Send scheduled reports and threshold alerts to IT distribution lists.

Not connected

System	Battery name	Capacity (%)	Location	Dept
SPC-NXEGJSI00E2070E9EA3400	22297 PANASONIC AP19B5K	41.13	Mumbai	Sales
SPC-NXEGJSI00E2110B3863400	31595 PANASONIC AP16M5J	56.96	Delhi	Operations
SPC-NXEGJSI00E2110B5F83400	41121 PANASONIC AP16M5J	58.21	Delhi	Sales
SPC-NXEGJSI00E2110C2C23400	30970 PANASONIC AP16M5J	57.31	Mumbai	Sales
SPC-NXEGJSI00E2110CA203400	30551 PANASONIC AP16M5J	53.53	Remote	Sales
SPC-NXEGJSI00E2110D1194400	29984 PANASONIC AP16M5J	44.02	Remote	Finance

System

Battery name

Capacity (%)

Location

Dept

SPC-NXEGJSI00E2070E9EA3400

22297 PANASONIC AP19B5K

41.13

Mumbai

Sales

SPC-NXEGJSI00E2110B3863400

31595 PANASONIC AP16M5J

56.96

Delhi

Operations

SPC-NXEGJSI00E2110B5F83400

41121 PANASONIC AP16M5J

58.21

Delhi

Sales

SPC-NXEGJSI00E2110C2C23400

30970 PANASONIC AP16M5J

57.31

Mumbai

Sales

SPC-NXEGJSI00E2110CA203400

30551 PANASONIC AP16M5J

53.53

Remote

Sales

SPC-NXEGJSI00E2110D1194400

29984 PANASONIC AP16M5J

44.02

Remote

Finance

Pricing and ROI

Below is an illustrative comparison of help desk costs today against the same desk running EvolveIT, for a company of 100 employees.

Every Desk is Different

Set out the desk you run today and the comparison below redraws around it.

Employee Count *

Work email *

L1 Resource Count *

Rate / Hr *

L2 Resource Count *

Rate / Hr *

L3 Resource Count *

Rate / Hr *

$40k$30k$20k$10k$0

$33,100a month

Downtime lost — $3,500

Your desk

$30,340a month

Your desk — unchanged

In-House | Today

EvolveIT by SPNX

Downtime recovered$40,320

EvolveIT cost a year$7,200

Net annual saving$33,120

Frequently asked questions

The ten things buyers ask before they sign. If yours isn’t here, ask us directly.

Is EvolveIT a chatbot, a helpdesk, or a managed service?+

All three, designed as one product. Your staff see a Microsoft Teams chat. Your IT team sees the estate — every machine, user, office and geography in one filterable view. Behind both sits the AI orchestration, ITSM integration, automation library, telemetry and managed-service delivery. You buy one thing, not five integrated things.

Does EvolveIT replace our IT team?+

No. It removes the L1 and L2 ticket load that currently consumes them. Your engineers stay — they just get back to platform, security and architecture work. For most clients, EvolveIT makes the existing IT team materially more effective rather than smaller.

What if the AI gets it wrong — and can it change anything without approval?+

Two safeguards, always on. Every automation runs with the user’s consent in the Teams conversation — they click to authorise, so nothing runs silently. Sensitive or system-level actions wait on engineer approval before they execute. And when EvolveIT isn’t sure, it escalates rather than guesses — the escalation reaches your engineers with the conversation, queue and SLA tier already attached. Wrong answers, when they happen, fail safely.

How is EvolveIT priced, and what does it save?+

$20 per user, per month. For a 100-person company that is $24,000 a year, billed against actual users. What it returns is modelled in the comparison above: an in-house 24×7 desk at $64,800 a month against $16,720 on EvolveIT at the same coverage. Put your own headcount into the calculator to see the figure for your estate. The operating measure afterwards is deflection — how many issues closed in the chat and never reached the queue, reported by month and by category.

Can it tell us what we are paying for and not using?+

Yes. EvolveIT reports what is installed against what is actually used, by user and by office — so renewals get priced on real usage rather than seat counts. The same telemetry scores every machine on health and user experience and flags the ones trending to failure, which puts refresh decisions on evidence rather than anecdote.

Autonomous IT ServiceDesk, Inside