An Agentic IT Service
Desk that Closes Itself
Aura is an agentic, AI-powered IT service desk. It replaces traditional L1 and L2 support with specialized agents that understand, diagnose, self-heal, escalate, and proactively monitor — through a natural conversational interface.
How Aura integrates with your existing IT systems...via Agents
...via Self-Heal Automation
...via Pre-built Integrations
We believe helpdesk support shouldn’t operate like a department. It should be quiet, instant, and mostly invisible to the people relying on it. That’s the operation we’re building Aura toward — one that closes most of its own work, escalates the rest with full context, and gives your engineers their week back.
What changes once Aura is live
The blended cost of an in-house 24×7 helpdesk vs. running the same operation on Aura.
Running a 24/7 helpdesk costs two things — the people on the desk, and what each of them bills per hour. Aura cuts both: 70% of L1/L2 tickets close before a human sees them, so you run a leaner team — and pay $5/user/month for the agentic layer that does the deflection.
- Aura$5/user/mo
- L1
$25$15/hr - L2
$35$22/hr - L3
$75$40/hr
Calculated at 160 hours / month / person across the 24/7 rotation for 1,000 users. Headcount drop reflects 70% deflection of L1/L2 volume by Aura.
Your IT Onboarding Checklist.
Fifteen actions, grouped by domain. Most are confirmations or small configs your IT team already does for any new SaaS.
Frequently asked questions
The fastest way to know if Aura works for you is to run it.
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